Frequently Asked Questions
Everything you need to know about your SodaStream experience, from shipping to carbonation tips.
How long does shipping take for my SodaStream order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for sparkling water makers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
How do I exchange my empty CO2 cylinders?
Our Gas Exchange program allows you to swap empty cylinders for full ones at a discounted price. You can do this online through our website or at participating local retailers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are SodaStream bottles dishwasher safe?
Our 'Dishwasher Safe' bottles are marked accordingly and can be cleaned in the machine. However, our classic fuse and slim bottles are hand-wash only to maintain their structural integrity.
Does my SodaStream machine come with a warranty?
Yes, all new SodaStream sparkling water makers come with a 2-year limited warranty that covers defects in materials and workmanship under normal home use.